Get in Touch With Us
This is the page to use if you want to reach the editorial team behind Top NY Online Casinos — to flag a correction, question a rating, ask how we assess payout speed, or raise a partnership enquiry. Email is the only channel we operate, and a person reads every message.
Email: [email protected]. We aim to reply within two business days, US Eastern time.
You must be 21 or older to gamble at the casino brands discussed on this site. We do not accept messages from anyone under that age, and we cannot help with account recovery, deposits, withdrawals or bonus disputes at any operator — we are an independent comparison publisher, not a casino. For those issues, contact the operator's own support team directly.
What we can help with, and what we can't
| Write to us about | Go to the operator instead |
|---|---|
| Factual corrections to a review or comparison table | Missing deposits or pending withdrawals |
| Questions about how we score and rank sites | Locked accounts or failed identity verification |
| Requests to explain a bonus term we've summarized | A bonus that didn't credit to your account |
| Suggestions for brands or topics to cover | Self-exclusion requests and account closure |
| Advertising, affiliate and partnership enquiries | Disputed bets, game rounds or balance adjustments |
Two things speed up a reply: name the page you're writing about, and paste the sentence you're querying. For a correction, a link or screenshot of the operator's own terms page settles it far faster than a description.
How commercial relationships work here
Some links on this site are commercial. If you follow one, open an account and deposit, Top NY Online Casinos may earn a commission from the operator. That arrangement pays for the research; it does not buy a position in our rankings, a rating, or a soft write-up. We rank on the same criteria for paid and unpaid listings, and we publish drawbacks for every brand we cover — including the top-ranked one.
If you think a review reads like it was influenced by a commercial deal, say so in your message and quote the passage. We will look at it and correct or clarify if you're right.
Questions we get most about the brands we rank
Most reader mail is about three or four operators near the top of our list. Here's the short version of what we tell people, so you can decide whether you still need to write.
Raging Bull
It sits at the top of our list because it combines a very large real-money slot library — including progressive jackpot titles — with a promotions calendar that runs reloads and free-spin offers on an ongoing basis, not just at signup. Readers ask about the advertised 410% up to $10,000 plus 50 free spins. Material conditions apply and they matter more than the headline number: the match is tied to a qualifying deposit, it carries playthrough (wagering) requirements that must be cleared before any withdrawal, free spins are restricted to named games, and there are maximum cash-out caps and expiry dates. Read the operator's bonus terms in full before you deposit — that is where the real value of a 410% figure is decided.
Limitation: a bonus of that size usually comes with proportionally heavy playthrough, and high-percentage matches are the offers most likely to include withdrawal caps. If fast, clean payouts are your priority, a smaller bonus with lighter terms often serves you better.
Magician Bet
The reason it's here is the opposite of Raging Bull's: a 101% no-wagering welcome offer. No-wagering means the bonus funds or winnings are not locked behind a playthrough multiple, which is the single most common reason readers email us frustrated. It's the offer we point payout-focused players toward first. Even so, "no wagering" is not "no conditions" — minimum qualifying deposit, game eligibility, a maximum bonus amount and a claim window normally still apply, and you'll still need to complete identity verification before a first withdrawal.
Limitation: a 101% match is modest next to the headline percentages elsewhere, and no-wagering offers are typically capped at a lower ceiling. Bonus-hunters chasing maximum nominal credit will find it small.
Slots of Vegas
It earns its place on slot depth and the way its welcome package is structured around a specific title — 375% bonus plus 50 free spins on Cash Chaser. That specificity is useful: you know exactly where the spins can be used rather than hunting through an eligible-games list. As with any deposit match, the offer requires a qualifying deposit, carries wagering requirements, and the free-spin winnings usually convert as bonus credit subject to their own playthrough and expiry. Check the cap on winnings from spins before you plan around them.
Limitation: tying spins to one game narrows your options, and players who prefer blackjack, roulette or baccarat will find table games often contribute a reduced percentage — sometimes nothing — toward clearing this kind of package.
Others readers ask about
Uptown Aces advertises 600% for new players, the largest percentage on our list; treat it exactly as you would any large match — the playthrough, maximum bet while a bonus is active, and cash-out cap decide what it's worth. Card Crush offers an instant welcome reward of 2 mystery coins and 5 cards, and Zumba Cards a 250% deposit bonus up to 250 SC, both of which use a coin or sweeps-style currency rather than a straightforward cash match, so the redemption rules are what to read. BetUS lists 200% up to $4,000 for new players, Amazon Jackpots a $20 package of 4 posters, 40 free SC and a bonus wheel, Slots and Casino 500% up to $2,500 across three deposits, and Bets.FM a 225% deposit bonus up to 1 BTC with 225 free spins — a crypto-denominated offer, so exchange-rate movement affects the dollar value. Every one of these is subject to the operator's own wagering, eligibility, time-limit and cap terms.
Money questions we can answer generally
We can't move money or see your account, but we can explain how the mechanics usually work so you know what to ask the operator.
- Cost to take part: real-money play costs whatever you deposit and stake. There is no way to make a deposit match "free" — every headline percentage requires your own money first. Budget the deposit as spending, not investment.
- Deposit methods: commonly debit and credit cards, e-wallets, prepaid cards, bank transfer and, at some brands, cryptocurrency. Availability for US customers varies by operator and card issuer; some US banks decline gambling transactions outright. Verify on the cashier page before you commit.
- Withdrawal methods: usually narrower than deposit methods, and many sites require you to withdraw back to the method you deposited with.
- Payout speed: processing has two stages — the operator's internal review, then the payment network. E-wallets and crypto typically clear fastest, card refunds and bank transfers slowest. Any speed an operator advertises is a claim, not something we have measured.
- Limits and fees: expect minimum withdrawal amounts, daily or weekly caps, and possible fees on certain rails. Crypto offers can also carry currency-conversion exposure.
- KYC: identity verification — ID, proof of address, sometimes proof of payment method — is standard before a first payout. Uploading documents early is the simplest way to avoid a delayed withdrawal.
What's in the game libraries
Since a lot of contact mail is really "which site has X", the broad categories across the brands we cover are: online slots, from classic three-reel to feature-heavy video slots and progressive jackpots; table games, meaning blackjack, roulette and baccarat variants with differing table limits; video poker; and at some operators live-dealer rooms streamed with human croupiers and higher minimum stakes. Titles come from third-party software studios, and reputable studios submit their RNGs for independent testing. RTP and house edge are published per game by the provider — check the game's info panel rather than taking a site-wide figure at face value. We don't publish catalogue counts we can't verify, so if you need an exact number, ask the operator.
The other products these operators run
Several brands on this list are not casino-only. BetUS and Bets.FM, for instance, operate sportsbook products alongside their casino sections, and some brands add poker rooms, bingo or racebook markets. These sit under separate terms: sports bonuses have their own rollover rules, odds-based minimums and settlement timelines, and casino bonus funds generally cannot be used on sports markets. If your question is about a sports promotion, say so — the answer is usually different from the casino one.
Legal standing in New York, and who can play
New York regulates online sports betting. It has not legalized online casino gaming, so there are no state-licensed real-money online casinos in New York. Retail casino gaming exists at licensed land-based venues in the state. The operators compared on this site are offshore brands that accept US players; they are not licensed by the New York State Gaming Commission, and they do not carry the state-level consumer protections, dispute resolution or fund-segregation guarantees that a NY-licensed operator would. We verify what each operator publishes about its own licensing rather than asserting a status we can't confirm.
What follows for you: you're dealing with a company outside New York's regulatory reach, so read the terms, keep records of deposits and withdrawals, and understand that recourse in a dispute is limited. Gambling winnings are generally taxable in the US — speak to a qualified tax professional about your own situation rather than relying on anything you read here. You must be at least 21 to use these services, and we'd rather you emailed us a question before depositing than after.
Readers outside the US sometimes ask about alternatives to self-exclusion schemes; our overview of casinos outside the GamStop scheme covers that ground separately.
How we rank the sites, if you're writing to challenge a position
- Payout terms — withdrawal methods, stated limits, how much of a bonus is locked behind playthrough, and whether cash-out caps blunt the headline.
- Bonus quality over bonus size — a no-wagering offer can outrank a far larger match.
- Game range — slot depth, table-game variants and limits, live-dealer availability, and the studios supplying the titles.
- Banking — breadth of deposit and withdrawal rails realistically available to US customers.
- Mobile — whether the site runs cleanly in a phone browser and whether iOS or Android apps exist.
- Trust signals — published licensing, RNG testing, clarity of terms, and how reachable support is.
Ratings on this site are our editorial assessments, based on research and review of published information. They are not customer-review scores, and we have not tested deposits, gameplay or withdrawals ourselves. Commission never moves a brand up the list.
If gambling has stopped being fun
Say so in your message and we'll point you to resources, but please don't wait on our reply to get help. Confidential support is available now:
- National Problem Gambling Helpline: 1-800-GAMBLER (1-800-426-2537), 24/7
- New York HOPEline: 1-877-8-HOPENY (1-877-846-7369), or text HOPENY (467369)
Every operator we cover should provide deposit limits, session reminders, cooling-off periods and self-exclusion in the account settings. Set them before you need them. Gambling is entertainment that costs money; it is not a way to earn income or fix a financial problem, and no strategy removes the risk of losing what you stake. Only stake money you can afford to lose, and never bet to recover a loss.
Before you hit send
Include the page URL, the specific claim or brand you're asking about, and any supporting link. If it's a partnership enquiry, outline the proposal in the first paragraph. If it's a correction, we'd rather have it blunt than polite. Reach us at [email protected] — we read everything, and we update pages when readers are right.